Frequently Asked Questions?
1. Once I place my order for my swimsuit, when should I expect it to arrive?
If your suit is ready and in stock, I will ship it out right away, generally within 48 hours. Standard shipping takes between 3-5 business days. You can select priority shipping for a flat rate of $10 that will take 2-3 business days. Tracking is emailed to you upon shipment. International shipping takes roughly 6-10 business days.
2. I’d like to return my swimsuit, what is your return policy? And what is the process for a return?
Our return policy to customers is you may receive a full refund within 14 days of receiving their merchandise. The item must not be worn or damaged in order to receive a refund in full. Anytime after 14 days the item cannot be returned. All sale or discounted swimsuits cannot be returned.
Swimming suits with any type of alteration or customization for that specific customer cannot be returned. But if there is a problem with the fit or style of the suit, I am more than happy to fix it as best as I can.
In order to process the return just send the swimsuit back to the return address. Once I receive the swimsuit I will immediately process the refund in full (there is a $5 restocking fee). If you'd like to exchange for another style or size, just include a note saying what style and size you would like.
3. My body measurements are in between sizes, which size should I pick?
If your body measurements happen to be in between two sizes I suggest going for the larger size. My suits run small, if anything. The fabric I use is a spandex nylon blend and does stretch. Please check out the size chart.
Email me if you have any questions about sizing. Email: email@example.com
4. What is the bra support like?
There are foam bra cups placed into a bust pocket in the swimsuit and they are also removable if necessary. The cup sizes I have available are A/B and B/C.
5. I got my swimsuit and it doesn’t fit, can you fix this? How long will this take?
I am more than happy to help create the perfect swimsuit for you and your body type. Just send me an email at firstname.lastname@example.org letting me know the specific fit issues you may have with the swimsuit and I can tell you how I can fix the issue. It is also helpful for me to see a picture of how the swimsuit fits on your body (these photos will only be seen by me).
Send swimsuit back to the return address with a note reminding me of what needs to be adjusted. Once I receive the swimsuit I will work on making the swimsuit better for your body type, this can take a couple of days to a week. When it is ready I will ship it out to you, with the problem solved.